Avon Partitioning Solutions is committed to protecting personal data and respecting the privacy rights of customers, prospective customers, suppliers, contractors, business partners and website visitors.
This GDPR Policy explains how Avon Partitioning Solutions collects, processes, stores, shares and protects personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable UK data protection legislation.
This policy applies to personal data collected through avonpartitioningsolutions.co.uk and through our wider business activities.
1. Our Commitment to Data Protection
Avon Partitioning Solutions processes personal data lawfully, fairly and transparently.
We follow the principles of UK data protection law and aim to ensure personal data is:
Processed lawfully, fairly and transparently
Collected for specified, explicit and legitimate purposes
Adequate, relevant and limited to what is necessary
Accurate and kept up to date where necessary
Retained only for as long as necessary
Protected against unauthorised or unlawful processing
Protected against accidental loss, destruction or damage
We maintain appropriate processes and security measures because responsible data handling protects both individuals and our business.
2. Personal Data We May Collect
Personal data means information relating to an identified or identifiable individual.
We may collect:
First and last name
Email address
Telephone number
Postcode
Business or organisation name
Job title or professional role
Business address
Project or installation address
Details about partitioning requirements
Project specifications
Site information
Information contained within enquiries and correspondence
Quotations and project records
Customer and supplier information
Invoice and transaction information
Website usage information
IP address
Browser and device information
Any other personal information voluntarily provided to us
We aim to collect only information that is reasonably necessary for the relevant purpose.
3. How We Collect Personal Data
We may collect personal data when you:
Complete an enquiry form on our website
Request a quotation
Contact us by telephone or email
Request a site survey
Discuss a commercial partitioning project
Become a customer
Supply products or services to us
Work with us as a contractor or business partner
Communicate with us during a project
Visit or interact with our website
We may also receive relevant personal data from contractors, suppliers, project managers, property professionals or other organisations where there is a legitimate and lawful reason for them to provide it.
4. How We Use Personal Data
We may process personal data to:
Respond to enquiries
Prepare quotations and proposals
Arrange site surveys
Assess project requirements
Design commercial partitioning solutions
Source and supply products
Plan deliveries
Arrange installations
Manage projects
Communicate with customers
Manage suppliers and contractors
Maintain financial and accounting records
Process payments
Provide customer support
Handle complaints
Resolve disputes
Improve our products and services
Operate and improve our website
Protect our website and business systems
Prevent fraud and misuse
Comply with legal and regulatory requirements
Establish, exercise or defend legal claims
We do not use personal data for purposes that are incompatible with the reason it was originally collected unless permitted by law.
5. Lawful Bases for Processing
We must have a lawful basis before processing personal data.
Depending on the circumstances, Avon Partitioning Solutions may rely on the following lawful bases.
Contract
We may process personal data when necessary to take steps at your request before entering into a contract or to fulfil an existing contract.
This may include preparing a quotation, arranging a site survey, planning an installation or delivering agreed products and services.
Legitimate Interests
We may process personal data where this is necessary for our legitimate business interests and those interests do not override your rights and freedoms.
Our legitimate interests may include:
Responding to business enquiries
Preparing quotations
Managing customer relationships
Managing commercial projects
Working with suppliers and contractors
Improving our products and services
Protecting our business and systems
Maintaining appropriate records
Preventing fraud
Resolving disputes
Legal Obligation
We may process or retain personal data where necessary to comply with legal, tax, accounting or regulatory obligations.
Consent
Where required, we may process personal data based on your consent.
This may apply to certain electronic marketing communications and non-essential cookies or tracking technologies.
You can withdraw your consent at any time where processing relies on consent.
6. Data Minimisation
We aim to collect only the personal information necessary for a specific purpose.
We avoid collecting excessive or irrelevant personal data because limiting the information we hold reduces privacy and security risks.
7. Data Accuracy
We take reasonable steps to ensure personal information is accurate and kept up to date where necessary.
Customers, suppliers, contractors and other individuals should tell us if their information changes or if they believe information we hold is incorrect.
We will take reasonable steps to correct inaccurate information where appropriate.
8. Special Category Data
Avon Partitioning Solutions does not normally need to collect special category personal data as part of its commercial partitioning services.
Special category data can include information relating to health, racial or ethnic origin, religious beliefs, political opinions, trade union membership, genetics, biometrics or sexual orientation.
Where it becomes necessary to process special category data, we will only do so where an appropriate lawful basis and additional legal condition apply.
9. Data Security
We take reasonable technical and organisational measures to protect personal data.
Our security measures are intended to reduce the risk of:
Unauthorised access
Unlawful disclosure
Accidental loss
Destruction
Alteration
Misuse
Theft
Access to personal data should be limited to people who require it for legitimate business purposes.
Anyone handling personal data on behalf of Avon Partitioning Solutions is expected to treat the information confidentially and securely.
10. Sharing Personal Data
Avon Partitioning Solutions does not sell personal data.
We may share personal information where necessary to operate our business, provide our services or comply with legal requirements.
Recipients may include:
Website hosting providers
IT and technical support providers
Email and communications providers
Customer management systems
Accountants
Solicitors and professional advisers
Partition manufacturers
Material suppliers
Installation contractors
Project contractors
Payment and financial service providers
Website analytics providers
Government authorities
Regulators
Courts
Law enforcement agencies
We aim to share only the information reasonably necessary for the relevant purpose.
11. Data Processors
Where another organisation processes personal data on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.
Where required, agreements with processors will address matters including confidentiality, security, processing instructions and the handling of personal data.
12. Suppliers and Contractors
Commercial partitioning projects may involve manufacturers, suppliers, installers and other contractors.
We may share relevant contact and project information with these parties where necessary to complete a project.
We aim to limit the information shared to what each recipient reasonably requires to perform their role.
13. International Data Transfers
Some technology providers and other service providers may process or store personal data outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure the transfer complies with UK data protection requirements.
Appropriate safeguards may include UK adequacy regulations, approved contractual safeguards or another legally recognised transfer mechanism.
14. Data Retention
We retain personal data only for as long as reasonably necessary.
Retention periods depend on:
Why the information was collected
Our relationship with the individual
Contractual requirements
Tax and accounting requirements
Legal obligations
Regulatory requirements
Potential complaints or disputes
Potential legal claims
Enquiry information may be retained for a reasonable period so we can manage prospective projects and maintain appropriate business records.
Customer, project, financial and transaction records may be retained for longer where necessary to meet legal, accounting or legitimate business requirements.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
15. Individual Data Protection Rights
UK data protection law provides individuals with several rights concerning their personal data.
Depending on the circumstances, you may have the right to:
Be informed about how your personal data is used
Request access to your personal data
Request correction of inaccurate information
Request completion of incomplete information
Request deletion of personal data
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent
Object to direct marketing
These rights are subject to applicable legal conditions and exemptions.
16. Subject Access Requests
You can request a copy of personal information Avon Partitioning Solutions holds about you.
This is commonly known as a subject access request.
Requests can be made by contacting Avon Partitioning Solutions using the contact details provided on our website.
We may request information to verify your identity because we must ensure personal information is not disclosed to an unauthorised person.
We will respond to valid requests within the timeframe required by applicable data protection law.
17. Right to Rectification
You can ask us to correct personal information that is inaccurate or complete information that is incomplete.
We will investigate reasonable requests and update information where appropriate.
18. Right to Erasure
You may have the right to request deletion of your personal information in certain circumstances.
The right to erasure is not absolute.
We may retain information where we have a legal obligation, contractual requirement or another lawful reason to keep it.
19. Right to Restrict Processing
You may have the right to ask us to restrict how we process your personal information in certain circumstances.
Where processing is restricted, we may retain the information while limiting other uses of it.
20. Right to Object
You may have the right to object where we process personal data based on legitimate interests.
If you object, we will consider the circumstances and determine whether we have compelling legitimate grounds to continue processing.
You have the right to object to the use of your personal information for direct marketing at any time.
21. Data Portability
Where applicable, you may have the right to receive certain personal data in a structured, commonly used and machine-readable format.
You may also have the right to request that qualifying information is transferred directly to another organisation where technically feasible.
22. Marketing
We only send electronic marketing communications where we have a lawful basis to do so.
Where consent is required, we will obtain consent before sending marketing communications.
You can opt out of marketing communications at any time.
Submitting an enquiry or requesting a commercial partitioning quotation does not automatically mean you have agreed to receive unrelated marketing communications.
23. Cookies and Tracking Technologies
Avonpartitioningsolutions.co.uk may use cookies and similar technologies.
Some cookies are necessary for the website to function correctly. Others may be used for analytics, functionality, performance measurement or marketing.
Where consent is required, non-essential cookies should only be activated after consent has been obtained.
Further information about our use of cookies is available in our Cookie Policy.
24. Personal Data Breaches
A personal data breach may involve the accidental or unlawful loss, destruction, alteration, disclosure of or access to personal data.
If we become aware of a personal data breach, we will assess:
What happened
The information involved
The individuals potentially affected
The likely consequences
The measures required to reduce further risk
Where legally required, we will report a qualifying breach to the Information Commissioner's Office within the applicable timeframe.
Where a breach is likely to result in a high risk to an individual's rights and freedoms, we will inform affected individuals where required by law.
25. Data Protection by Design
We aim to consider data protection when introducing new systems, technologies, processes or services involving personal data.
Where a proposed processing activity is likely to create a high risk to individuals, we will consider whether a Data Protection Impact Assessment is required.
This process helps identify and reduce privacy risks before new processing activities begin.
26. Staff and Contractor Responsibilities
Anyone handling personal data on behalf of Avon Partitioning Solutions should:
Keep personal information confidential
Access information only where required
Follow appropriate security procedures
Avoid unnecessary disclosure
Store information securely
Report suspected data breaches promptly
Dispose of information securely when it is no longer required
27. Automated Decision-Making
Avon Partitioning Solutions does not normally use solely automated decision-making that produces legal or similarly significant effects on individuals.
If this changes, we will provide appropriate information about the processing and comply with applicable data protection requirements.
28. Complaints
If you have concerns about how Avon Partitioning Solutions handles your personal data, please contact us so we can investigate the matter.
You also have the right to complain to the Information Commissioner's Office, the UK's independent regulator for data protection and information rights.
29. Changes to This GDPR Policy
We may update this GDPR Policy when our business practices, website, technology, services or legal obligations change.
The latest version will be published on avonpartitioningsolutions.co.uk.
30. Contact Avon Partitioning Solutions
If you have questions about this GDPR Policy, want to exercise your data protection rights or have concerns about how your personal information is handled, please contact Avon Partitioning Solutions using the contact details provided on avonpartitioningsolutions.co.uk.