These Terms and Conditions govern your use of the Avon Partitioning Solutions website at avonpartitioningsolutions.co.uk and enquiries made through the website.
By using this website, you agree to these Terms and Conditions. If you do not agree with them, you should stop using the website.
Specific quotations, orders and projects may be subject to additional terms provided separately by Avon Partitioning Solutions.
1. About Avon Partitioning Solutions
Avon Partitioning Solutions provides commercial partitioning solutions for businesses, offices and commercial properties across the UK.
Our services may include the design, supply and installation of glass partitions, drywall partitions, acoustic partitions, fire-rated partitions, sliding partitions, doors and associated partitioning systems.
2. Using Our Website
You may use our website to learn about our partitioning services, explore available solutions, submit an enquiry and request a quotation.
You must use the website lawfully.
You must not:
Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to the website or its systems
Introduce viruses, malware or other harmful material
Interfere with the operation or security of the website
Attempt to access information you are not authorised to access
Use automated systems in a way that disrupts or places an unreasonable burden on the website
We may restrict access to the website where reasonably necessary for maintenance, security or operational purposes.
3. Website Information
We aim to provide clear and accurate information about our commercial partitioning services.
Website content provides general information and does not constitute a binding quotation, specification, professional recommendation or contractual commitment.
Partition systems, specifications, dimensions, materials, finishes, acoustic performance, fire performance and installation requirements can vary between projects.
We may update, change or remove website content without notice because our products, services and technical specifications may change.
Project-specific requirements should always be confirmed through an appropriate quotation, specification or contract.
4. Enquiries
You can contact Avon Partitioning Solutions through our website, by telephone or by email to discuss a project or request further information.
Submitting an enquiry does not create a contract between you and Avon Partitioning Solutions.
We may use the information you provide to assess your requirements, contact you and determine how we can assist with your project.
You are responsible for providing accurate and complete information because incorrect or incomplete information may affect our recommendations, quotation, specification or project timescale.
5. Quotations
Quotations are prepared using the information available to us at the time.
Pricing may depend on factors including:
Project size
Partition system
Glass specification
Drywall requirements
Acoustic requirements
Fire performance requirements
Door requirements
Materials and finishes
Dimensions
Site conditions
Site access
Installation requirements
Delivery requirements
Project location
Programme requirements
Additional works requested
A quotation does not create a binding contract until it has been accepted in accordance with the terms stated in the quotation, order confirmation or other contractual documentation.
Any prices or example costs displayed on our website should be treated as indicative unless expressly stated otherwise.
6. Site Surveys
Some projects may require a site survey before we can confirm the specification, price or installation requirements.
A site survey may assess dimensions, existing construction, access, services, installation conditions and other factors that could affect the project.
Information discovered during a survey may require changes to an earlier estimate, proposed specification or project programme.
Where significant changes are required, we will aim to explain their effect before proceeding with additional work.
7. Measurements
Accurate measurements are important for commercial partitioning projects.
Where measurements are provided by a customer, contractor or other third party, responsibility for their accuracy remains with the party that supplied them unless otherwise agreed in writing.
Incorrect measurements may result in additional manufacturing, materials, delivery or installation costs.
Where Avon Partitioning Solutions carries out and accepts responsibility for final measurements, this will be subject to the terms applicable to the individual project.
8. Orders and Contracts
A contract for products or services will arise when an order has been accepted by Avon Partitioning Solutions in accordance with the relevant quotation, order confirmation or other agreed contractual terms.
Project-specific documentation may include additional terms covering:
Products and specifications
Price
Deposits
Payment schedules
Manufacturing
Delivery
Installation
Project dates
Variations
Cancellation
Warranties
Where specific written terms agreed for a project conflict with these general website Terms and Conditions, the project-specific terms will take precedence for that project.
9. Prices
Prices are based on the scope and specification stated in the applicable quotation.
Changes to quantities, dimensions, specifications, materials, finishes, site conditions or installation requirements may affect the price.
Additional work requested outside the agreed scope may be charged separately.
VAT will be applied where applicable and as stated in the relevant quotation or invoice.
10. Payment
Payment terms will be stated in the applicable quotation, invoice, order confirmation or contract.
Customers must make payments in accordance with the agreed terms.
Where permitted by the applicable contract and law, failure to make payment when due may result in manufacturing, supply, delivery or installation being delayed or suspended.
11. Manufacturing and Materials
Some partition systems, glass, doors and other components may be manufactured or ordered specifically for an individual project.
Once manufacturing or ordering has commenced, changes or cancellations may result in additional charges because bespoke products may not be suitable for use on another project.
Product availability and manufacturing lead times may vary.
12. Delivery
Where delivery forms part of our services, delivery arrangements will be agreed as part of the project.
Customers must provide suitable and reasonable access for delivery.
Delivery dates may be affected by manufacturing schedules, supplier availability, transport conditions, site restrictions and other circumstances outside our reasonable control.
We will take reasonable steps to communicate material changes to expected delivery dates.
13. Installation
Where Avon Partitioning Solutions provides installation services, the customer must ensure reasonable and safe access to the installation area.
The site should be sufficiently prepared for the work to begin at the agreed time.
Installation may be affected or delayed where:
Access is unavailable
The site is unsafe
Preparatory works are incomplete
Other contractors prevent access
The building is not ready
Required information has not been provided
Existing construction differs from information supplied
Unforeseen site conditions are discovered
Delays or additional work caused by these circumstances may affect the project programme and result in additional charges.
14. Project Timescales
We aim to complete work within agreed or estimated timescales.
Project dates may be affected by circumstances outside our reasonable control, including:
Supplier delays
Manufacturing delays
Material shortages
Transport disruption
Site access restrictions
Customer-requested changes
Delays caused by other contractors
Unforeseen site conditions
Adverse weather
Utility failures
Government restrictions
Other events outside our reasonable control
Estimated dates should not be treated as guaranteed completion dates unless expressly agreed in writing.
15. Project Changes and Variations
Changes requested after a quotation or order has been accepted may affect the price, specification and project programme.
Where appropriate, we may issue a revised quotation or variation price.
Additional work outside the original agreed scope may be charged separately.
We are not required to carry out additional or varied work until its scope and commercial implications have been agreed where appropriate.
16. Glass Partitions
Glass partition systems may be available in different configurations, specifications and finishes.
The appropriate system depends on factors including the intended use of the space, design requirements, acoustic requirements and applicable safety standards.
Specific requirements relating to safety glass, acoustic glass, fire-rated glazing or other specialist products must be identified and agreed before ordering.
17. Drywall Partitions
Drywall partition systems may be designed for different performance requirements.
The appropriate specification can depend on factors including height, acoustic requirements, fire performance, impact resistance and the surrounding building construction.
Any specific performance requirements should be identified before the system is ordered or installed.
18. Acoustic Partitions
Where acoustic performance is required, the appropriate specification should be agreed before ordering.
Overall sound performance can be affected by more than the partition system.
Doors, ceilings, floors, adjoining walls, ventilation, service penetrations and other elements of the building can affect sound transmission.
Any specific acoustic performance requirement should therefore be clearly identified during the specification process.
19. Fire-Rated Partitions
Where fire resistance or another fire performance requirement applies, this must be identified before products are ordered.
Fire-rated partitions must use appropriate systems, components and installation methods to achieve their specified performance.
Customers and other responsible project parties should ensure that relevant fire safety and Building Regulations requirements have been properly identified.
20. Sliding and Movable Partitions
Sliding or movable partition systems may have specific structural, operational and installation requirements.
The building may need appropriate structural support, tracks or other components depending on the selected system.
Relevant requirements should be established during the design and specification process.
21. Materials, Colours and Finishes
Photographs, samples and digital representations provide an indication of product appearance.
Actual colours, materials, glass and finishes may vary because lighting, screens, manufacturing processes and material characteristics can affect their appearance.
Where a particular colour or finish is important, it should be confirmed before ordering.
22. Building Regulations and Approvals
Commercial partitioning projects may be subject to Building Regulations, fire safety requirements, planning requirements, landlord approvals, accessibility requirements or other statutory and contractual obligations.
Unless specifically included within our agreed scope, responsibility for obtaining required permissions, approvals and professional advice remains with the customer or relevant project party.
23. Customer Responsibilities
Customers are responsible for:
Providing accurate project information
Providing safe and reasonable site access
Identifying known site restrictions
Informing us of known hazards
Providing necessary project information
Obtaining required permissions unless otherwise agreed
Making agreed payments on time
Informing us promptly of requested changes
Ensuring the site is ready for agreed works
Failure to meet these responsibilities may affect the cost, programme or completion of the project.
24. Defects and Problems
If you believe there is a problem with products or installation provided by Avon Partitioning Solutions, please contact us promptly.
We will assess legitimate concerns and determine an appropriate response based on the circumstances, applicable project terms and legal requirements.
Where reasonably practicable, customers should give us an opportunity to inspect an alleged defect before arranging third-party remedial work.
25. Warranties
Any specific product or workmanship warranties will be stated in the applicable quotation, contract or product documentation.
Products supplied by third-party manufacturers may also carry manufacturer warranties subject to the manufacturer's own terms and conditions.
Nothing in these Terms and Conditions removes statutory rights that cannot legally be excluded.
26. Intellectual Property
Unless otherwise stated, content published on avonpartitioningsolutions.co.uk belongs to Avon Partitioning Solutions or is used with permission.
This content may include:
Written content
Photographs
Images
Graphics
Branding
Logos
Drawings
Documents
Website design
You may view and use our website for legitimate personal or business purposes.
You must not reproduce, distribute, republish, sell or commercially exploit substantial parts of our website without permission unless permitted by law.
27. Website Availability
We aim to keep avonpartitioningsolutions.co.uk available and functioning correctly.
We do not guarantee uninterrupted access.
Access may occasionally be restricted because of maintenance, technical issues, security requirements or circumstances outside our reasonable control.
28. External Websites
Our website may contain links to websites operated by third parties.
Avon Partitioning Solutions does not control these websites and is not responsible for their content, security, availability or privacy practices.
A link to another website does not necessarily mean that we endorse the organisation, product or service.
29. Liability
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.
Website content provides general information. Project-specific decisions should be based on the agreed specification and appropriate professional or technical advice where required.
Liability relating to an individual project may also be governed by the quotation, order confirmation, contract or other terms specifically agreed for that project.
30. Website Security
We take reasonable steps to protect our website but cannot guarantee that it will always be completely secure or free from harmful software.
You are responsible for using appropriate security measures when accessing websites.
You must not knowingly introduce viruses, malware or other malicious technology to avonpartitioningsolutions.co.uk.
31. Privacy and Personal Data
Avon Partitioning Solutions processes personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
Our Privacy Policy explains how we collect, use, store and protect personal information.
32. Changes to These Terms and Conditions
We may update these Terms and Conditions when our website, products, services, business practices or legal requirements change.
The latest version will be published on avonpartitioningsolutions.co.uk.
Changes to these website terms will not retrospectively alter an existing project contract unless permitted by that contract or agreed between the relevant parties.
33. Severability
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
34. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute relating to the use of this website will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights that apply.
35. Contact Avon Partitioning Solutions
If you have questions about these Terms and Conditions, our commercial partitioning services or a project quotation, please contact Avon Partitioning Solutions using the contact details provided on avonpartitioningsolutions.co.uk.