Avon Partitioning Solutions respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit avonpartitioningsolutions.co.uk, submit an enquiry, request a quotation or use our commercial partitioning services.
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
1. Who We Are
Avon Partitioning Solutions designs, supplies and installs commercial partitioning systems for businesses and organisations across the UK.
Our services include glass partitioning, sliding partitions, drywall partitioning, fire-rated partitioning and acoustic partitions.
For the purposes of UK data protection law, Avon Partitioning Solutions is responsible for personal information collected through this website and through enquiries relating to our services.
If you have questions about this Privacy Policy or how we handle your personal information, please contact Avon Partitioning Solutions using the contact details available on our website.
2. Personal Information We Collect
We may collect personal information when you submit an enquiry, request a quotation, contact us or use our services.
Information collected through our website may include:
First name
Last name
Postcode
Email address
Telephone number
Business or organisation name
Business address
Project or installation address
Details about your partitioning requirements
Information about your workplace or commercial property
Project specifications
Information contained within correspondence
Customer and supplier information
Quotations and project records
Invoice and transaction information
Any other information you voluntarily provide
We may also collect technical information when you use our website, including your IP address, browser type, device type, operating system, pages visited, referral source and information about how you interact with the website.
3. How We Collect Personal Information
We may collect personal information when you:
Complete an enquiry form
Request a quotation
Contact us by telephone or email
Request a consultation
Arrange a site survey
Discuss a commercial partitioning project
Become a customer
Supply products or services to us
Work with us as a contractor or business partner
Communicate with us during a project
Visit or interact with our website
We may also receive relevant information from contractors, suppliers, property professionals, project managers or other organisations involved in a project where there is a lawful reason for them to provide it.
4. How We Use Your Personal Information
We may use personal information to:
Respond to enquiries
Contact you about your requirements
Prepare quotations and proposals
Arrange consultations and site surveys
Assess project requirements
Design partitioning solutions
Source and supply partitioning materials
Arrange deliveries
Plan and manage installations
Manage commercial projects
Provide customer support
Communicate with customers, suppliers and contractors
Maintain appropriate business records
Process payments and invoices
Manage complaints and disputes
Improve our products and services
Improve our website
Monitor website performance
Protect our website and business systems
Prevent fraud and misuse
Comply with legal and regulatory requirements
Establish, exercise or defend legal claims
We only process personal information where we have a lawful reason to do so.
5. Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Contract
We may process personal information when necessary to take steps at your request before entering into a contract or to fulfil an existing contract.
This can include preparing a quotation, arranging a site survey, planning a project and delivering agreed partitioning products or installation services.
Legitimate Interests
We may process personal information where it is necessary for our legitimate business interests and those interests do not override your rights and freedoms.
Our legitimate interests may include:
Responding to business enquiries
Preparing quotations
Managing customer relationships
Managing commercial projects
Working with suppliers and contractors
Improving our products and services
Protecting our website and systems
Maintaining business records
Preventing fraud
Managing disputes
Legal Obligation
We may process and retain personal information where necessary to comply with legal, tax, accounting or regulatory obligations.
Consent
Where required, we may process personal information based on your consent.
This may include certain marketing communications and the use of non-essential cookies or tracking technologies.
Where processing relies on consent, you can withdraw your consent at any time.
6. Enquiries and Quotations
When you submit an enquiry through avonpartitioningsolutions.co.uk, we may collect your first name, last name, postcode, email address and telephone number.
We use this information to understand your requirements, contact you and provide relevant information or a quotation.
If your enquiry progresses, we may request additional information about your property, project or partitioning requirements.
Submitting an enquiry does not automatically subscribe you to unrelated marketing communications.
7. Site Surveys and Project Information
Commercial partitioning projects may require additional information before we can confirm a specification or quotation.
We may collect information including:
Site address
Property information
Measurements
Plans and drawings
Site photographs
Access information
Project contacts
Installation requirements
Fire performance requirements
Acoustic requirements
Programme information
We process this information because it may be necessary to assess the project, provide an accurate quotation and deliver the agreed services.
8. Telephone and Email Communications
If you contact Avon Partitioning Solutions by telephone or email, we may retain information about your enquiry and our correspondence.
We retain relevant correspondence because it helps us respond to requests, maintain continuity during projects and keep appropriate business records.
9. Cookies
Our website may use cookies and similar technologies to operate correctly, maintain security, understand website usage and measure performance.
Some cookies may be strictly necessary for the website to function.
Other cookies may be used for analytics, functionality, advertising or performance measurement.
Where UK law requires consent, non-essential cookies should only be used after you have provided consent.
Further information about cookies should be provided in our Cookie Policy.
10. Website Analytics
We may use analytics technologies to understand how visitors use our website.
Analytics information may include:
Pages visited
Time spent on the website
How visitors arrived at the website
Approximate location
Browser information
Device information
Website interactions
We use this information because understanding website performance helps us improve our content, services and visitor experience.
Where analytics technologies require consent, they will only be used after the appropriate consent has been obtained.
11. Sharing Personal Information
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to operate our business, deliver a project or comply with legal requirements.
These parties may include:
Website hosting providers
IT and technical support providers
Email and communications providers
Customer management systems
Accountants
Solicitors and professional advisers
Partition manufacturers
Material suppliers
Installation contractors
Other contractors involved in a project
Payment and financial service providers
Website analytics providers
Government authorities
Regulators
Courts
Law enforcement agencies
We aim to share only the information reasonably necessary for the relevant purpose.
Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.
12. Suppliers and Contractors
Commercial partitioning projects may involve suppliers, manufacturers, installers and other contractors.
We may share relevant project and contact information with these parties where necessary to provide our services.
We aim to limit the information shared to what each party reasonably requires to perform its role.
13. International Data Transfers
Some technology and service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure the transfer complies with UK data protection law.
Depending on the circumstances, appropriate safeguards may include UK adequacy regulations, approved contractual safeguards or another legally recognised transfer mechanism.
14. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary.
Retention periods depend on:
Why the information was collected
The nature of our relationship with you
Contractual requirements
Tax and accounting requirements
Legal obligations
Regulatory requirements
Potential complaints or disputes
Potential legal claims
Enquiry information may be retained for a reasonable period so we can manage prospective projects and maintain appropriate business records.
Customer, project, financial and transaction records may be retained for longer where necessary to meet legal, accounting or legitimate business requirements.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
15. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental disclosure
Unlawful processing
Loss
Destruction
Alteration
Misuse
Access to personal information should be limited to people who require it for legitimate business purposes.
No internet transmission or electronic storage system can guarantee complete security. You should therefore take appropriate care when submitting information online.
16. Your Data Protection Rights
UK data protection law provides individuals with several rights concerning their personal information.
Depending on the circumstances, you may have the right to:
Be informed about how your personal information is used
Request access to personal information we hold about you
Request correction of inaccurate information
Request completion of incomplete information
Request deletion of personal information
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where processing relies on consent
Object to direct marketing
These rights may be subject to legal conditions and exemptions.
17. Subject Access Requests
You can request a copy of personal information Avon Partitioning Solutions holds about you.
This is commonly known as a subject access request.
Requests can be made by contacting Avon Partitioning Solutions using the contact details available on our website.
We may need to verify your identity before releasing personal information because we have a responsibility to prevent unauthorised disclosure.
We will respond to valid requests within the timeframe required by applicable data protection law.
18. Right to Correction
You can ask us to correct personal information that is inaccurate or complete information that is incomplete.
We will take reasonable steps to investigate requests and update information where appropriate.
19. Right to Erasure
You may have the right to request deletion of your personal information in certain circumstances.
This right is not absolute.
We may need to retain information where we have a legal obligation, contractual requirement or another lawful reason to keep it.
20. Right to Restrict or Object to Processing
You may have the right to ask us to restrict certain processing or object where we process personal information based on legitimate interests.
If you object, we will consider the circumstances and determine whether we have compelling legitimate grounds to continue processing.
You can object to direct marketing at any time.
21. Marketing Communications
We only send electronic marketing communications where we have a lawful basis to do so.
Where consent is required, we will obtain appropriate consent before sending marketing communications.
You can opt out of marketing communications at any time by using the unsubscribe option provided or contacting us.
Submitting an enquiry or requesting a quotation does not automatically constitute consent to receive unrelated marketing communications.
22. Children's Privacy
Avon Partitioning Solutions provides commercial partitioning services to businesses and organisations.
Our website and services are not specifically directed at children, and we do not knowingly collect children's personal information for the purpose of providing our commercial partitioning services.
23. Personal Data Breaches
If we become aware of a personal data breach, we will assess the nature of the breach, its potential consequences and the individuals who may be affected.
Where required by law, we will report a qualifying personal data breach to the Information Commissioner's Office within the applicable legal timeframe.
Where a breach is likely to result in a high risk to affected individuals, we will notify those individuals where required by law.
24. Third-Party Websites
Our website may contain links to websites operated by other organisations.
We do not control these websites and are not responsible for their privacy practices, security or content.
You should review the privacy information provided by a third-party website before submitting personal information to it.
25. Complaints
If you have concerns about how Avon Partitioning Solutions collects or uses your personal information, please contact us so we can investigate your concerns.
You also have the right to complain to the Information Commissioner's Office, the UK's independent regulator for data protection and information rights.
26. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology, business practices or legal obligations change.
The latest version will be published on avonpartitioningsolutions.co.uk.
The date at the top of this Privacy Policy shows when it was last updated.
27. Contact Avon Partitioning Solutions
If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your personal information is handled, please contact Avon Partitioning Solutions using the contact details provided on avonpartitioningsolutions.co.uk.